Don O. Hess is the Director of Operations and is responsible for the oversight and guidance of the Operations department, including shareholder services and real estate programs. Prior to joining Boyd Watterson, Don spent a combined 23 years at National City followed by PNC Bank where he most recently served as the Director of Investment Client Reporting. Don holds an Executive MBA from Baldwin Wallace University, a BS in Operations Management from The University of Akron, and a BS in Labor Economics from the University of Akron. He is also certified in Agile Project Management Fundamentals.