Don O. Hess is the Director of Operations responsible for the oversight of shareholder services and guidance of the department. He focuses on implementing and maintaining processes and procedures to aid in accuracy and efficiency. Importantly, Don works toward exemplary client service, ensuring his team provides precise, timely reporting and response.
Don has over 30 years of experience in the finance industry. Prior to joining Boyd Watterson, he spent a combined 23 years at National City followed by PNC Bank where he most recently served as the Director of Investment Client Reporting.